Shipping policy

Flat Rate Shipping

We want to make your shopping experience as seamless as possible. That's why we offer a flat rate shipping fee of $4.99 USD for all orders. This makes it easy to know exactly what to expect when you check out. Plus, for orders totaling $35 or more (before taxes and after any discounts are applied), we've got a special treat for you - free shipping!

Processing Time

All orders are processed within 1-3 business days. Once your order is dispatched, you'll receive a confirmation email with tracking information, allowing you to keep an eye on your package as it makes its way to you.

Estimated Delivery Times

While we do our best to ensure prompt delivery, please note that delivery times may vary based on your location. On average, you can expect your package to arrive within 3-7 business days from the date your order is marked as shipped.

Lost Packages

We understand the frustration that comes with lost packages. If your order has not arrived within the estimated delivery time frame and you suspect it may be lost, please contact us immediately. We will work closely with you to initiate an investigation with the shipping carrier to locate your package.

Once an order has been dispatched and is in the hands of the shipping carrier, we cannot be held responsible for lost or misplaced items. However, we are committed to helping you through the process and finding a resolution. Contacting us promptly allows us to assist you in the best possible way.

We recommend reaching out to the carrier directly as well, as they may have additional information regarding the status and location of your package.

Damaged or Defective Items

Your satisfaction is our top priority. If your order arrives damaged or with defects, please reach out to us immediately. To expedite the replacement process, provide clear photos of the damaged or defective items. We kindly ask that you report such issues within 72 hours of receiving your order.

Contact Us

For any shipping-related concerns or inquiries, feel free to contact our customer service team at contact@stellavita.us or via our website. We're here to assist you and ensure that your shopping experience with us is nothing short of fantastic.